1The role of the analyst:

• The role and competencies of an analyst.
• Developing analyst competencies.

2The requirements engineering process:

• The importance of requirements engineering.
• A framework for requirements engineering
• Characteristics of requirements engineering.

3Actors and viewpoints:

• Stakeholders in business analysis projects.
• Roles and responsibilities in the requirements engineering process.
• Context diagrams and stakeholders.

4Project initiation:

• The importance of the project initiation stage.
• The project initiation document.

5Facilitated workshops:

• The use of workshops to elicit, analyse and negotiate requirements.
• Structure of a facilitated workshop.
• Workshop rules.
• Facilitation skills.
• Stimulating creative thinking.

6Fact-finding interviewing:

• Structure of a fact-finding interview.
• Questioning techniques.
• Documenting interviews.

7Documenting requirements:

• General business requirements.
• Functional and non-functional requirements.
• Techinical requirements.
• The requirements catalogue.
• Interpreting class diagrams.
• Scoping systems and documenting requirements with use cases.

8Other requirements elicitation techniques:

• Observation and ethnographic studies.
• Activity sampling.
• Document and data source analysis.
• Questionnaires.
• Choosing the appropriate technique/s.

9Analysing Requirements:

• Examining the requirements catalogue.
• Prioritising requirements (MoSCow).
• Checking for ambiguity and lack of clarity.
• Testability of requirements.

10Scenarios and prototyping:

• The use of scenarios to explore requirements.
• Use case descriptions as a method of documenting scenarios.
• The use of prototyping to explore requirements.
• Types of prototyping (throwaway, evolutionary, etc.)
• The dangers and difficulties of prototyping; managing prototyping exercises.

11Requirements Management:

• Change and version control of requirements.
• Requirements traceability.
• The use of CASE tools in requirements engineering.

12Validating requirements:

• Validation techiniques.
• Quality control in requirements engineering.

13Requirements and systems development:

• Development lifecycles.
• The link between requirements and systems development.
• Post-implementation review.