ISEB Certificate in Modelling Business Processes Syllabus
1. The context for business process modelling
- Business Systems vs. Automated Systems
- Purpose of business process modelling
- Approaches to business process modelling
2. Identifying processes
- Strategic context and business goals
- Value Chain Analysis
- Building an organisational view of processes
- Differences between the process and function
- Definition of a business process
- Importance of metrics and measurements
- Processes hierarchies
3. Modelling processes
- Overview of process modelling techniques
- Business Process Modelling Notation (BPMN)
- Modelling as-is business processes
- Events, Triggers, Outcomes, and Actors
- The business rules that underpin the process
- Identifying current standards and measures
4. Evaluating and improving processes
- Identifying problems with the as-is process
- Analysing the work flow
- Staff performance issues
- Challenging the business rules
- Approaches to process improvement
- Modelling the to-be business processes
- Identifying the new standards and measures
5. Transition
- Business process models & IT requirements
- Organisational design & Skills Profiling
6. Course Summary & Review
- Review concepts & approaches covered
Course Information
2 day (weekend) £795+ VAT
3 day (midweek) £995 + VAT
ISEB Exam Included (less £120 if not needed)
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"Metadata's professional, friendly and flexible approach helped me pass the 4 certificates and the ISEB Business Analysis Diploma oral in 4 months without taking time off my contract. Thank you, Mike & Richard."
- Emeka Unamma, Contract Business Analyst, Anglia University
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Learn how to:
- Identify and model business processes
- Identify the events, triggers, and outcomes
- Model the actors, tasks and work flows
- Analyse the tasks within a business process
- Analyse the performance issues & identify measures
- Identify issues related to business processes
- Evaluate and improve business processes
- Understand how processes relate to IT requirements