Business Analysis Training Courses for Business Analysts leading to the ISEB Certificate and Diploma

ISEB Certificate in Business Analysis Essentials Course Syllabus

1Business analysis rationale:

  • What is a business system.
  • The place of business analysis.
  • Business analysis versus systems analysis.
  • Approaches to business analysis.

2Strategic analysis in context:

  • Understanding the organisation's strengths and weaknesses.
  • External analysis - PESTLE.
  • Internal analysis - Resource Audit.

3A project approach to business analysis:

  • Business analysis studies as projects.
  • Terms of reference and project initiation.
  • Assuring business benefit.

4Understanding the situation/issues:

  • Types of business 'problem'.
  • Rich pictures.
  • Defining the problem.
  • Review of investigation techiques.

5Business perspectives:

  • Business perspective - introduction.
  • Defining the perspective - CATWOE.

6Analysing and modelling the business activities:

  • Modelling business activities.
  • Five types of business activity.
  • Modelling multiple perspectives.
  • Decomposing activities.
  • Validating the business activity model.
  • End-to-end process maps.

7Creative problem solving:

  • Barriers to creativity.
  • Brainstorming.
  • Stimulating creative thinking.

8Identifying potential solutions:

  • Exploring the gap between the current and desired situation.
  • Areas for business improvement (structure, processes, people)
  • Holistic approach to business solutions.
  • Discussion of business change programmes.

9Making the business case:

  • Contents of a business case.
  • Options.
  • Costs and benefits.
  • Impacts and risks.
  • Payback and discounted cash flow.
  • Presenting the business case.

10Course summary and review:

  • Review of concepts and approaches covered.

Course Information

2 day (weekend) £795+ VAT
3 day (midweek) £995 + VAT
ISEB Exam Included (less £120 if not needed)

Scheduled Course Dates

To discuss on-site and tailored training, please contact us.

Testimonials


  • "I really enjoyed the Business Analysis Essentials Course last weekend. Richard made sure that the event was interesting and fun. I would like to give him a big thank you for that"


    - Lydia Bishop, Operations Manager, Gemini Network Media


  • "It was great to apply new techniques I'd learnt and practised on the Requirements Engineering course.... and my client was really happy too."


    - Rodney Sibanda, Consultant, Conchango


  • "I thoroughly enjoyed the BA Essentials course last week and wish to thank Richard for the exceptional training. It was well-placed and the examples / case studies also helped our understanding. The small group size was definitely an advantage too."


    - Phui-Ling Loke, Contract Business Analyst, July 2009

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Learn how to:

  • develop a business IT strategy
  • identify key performance indicators
  • understand stakeholder perspectives
  • model business activities
  • perform gap analysis
  • identify business improvements
  • manage project stakeholders
  • propose potential IT projects
  • identify costs and benefits for IT projects
  • develop a business case

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