ISEB Certificate in Business Analysis Essentials
Course Syllabus
- Business analysis rationale
- What is a business system
- The place of business analysis
- Business analysis versus systems analysis
- Approaches to business analysis
- Strategic analysis in context
- Understanding the organisation's strengths and weaknesses
- External analysis - PESTLE
- Internal analysis - Resource Audit
- Building a comprehensive SWOT analysis
- A project approach to business analysis
- Business analysis studies as projects
- Terms of reference and project initiation
- Assuring business benefit
- Understanding the situation/issues
- Types of business 'problem'
- Rich pictures
- Defining the problem
- Review of investigation techniques
- Business perspectives
- Business perspective - introduction
- Defining the perspective - CATWOE
- Analysing and modelling the business activities
- Modelling business activities
- Five types of business activity
- Modelling multiple perspectives
- Decomposing activities
- Validating the business activity model
- End-to-end process maps
- Creative problem solving
- Barriers to creativity
- Brainstorming
- Stimulating creative thinking
- Identifying potential solutions
- Exploring the gap between the current and desired situation
- Areas for business improvement (structure, processes, people)
- Holistic approach to business solutions
- Discussion of business change programmes
- Making the business case
- Contents of a business case
- Options
- Costs and benefits
- Impacts and risks
- Payback and discounted cash flow
- Presenting the business case
- Course summary and review
- Review of concepts and approaches covered